Contact Us
Got a question about a review, spotted something that looks out of date, or want to flag a free spins offer that's changed? This page explains how to get a message to us and what we can (and can't) help with.
What we can help with
Online Casino is an independent comparison site covering online casinos available across Canadian provinces. We're not a casino ourselves and we don't process deposits, withdrawals or accounts, so there's a limit to what our team can resolve directly. Here's where we're genuinely useful:
- Corrections — if a bonus amount, free spins count or wagering term on one of our pages no longer matches what a casino is actually offering, tell us and we'll check it against the operator's current terms.
- Feedback on our ratings and methodology — if you disagree with how we've ranked a site, or think we've missed something relevant to Canadian players, we want to hear the reasoning.
- General questions about how online casino bonuses, free spins or payment methods typically work in Canada.
- Suggestions for brands or topics you'd like to see covered.
What to contact the casino itself about
Because we don't operate any of the sites listed here, certain issues need to go straight to the casino's own support team rather than to us:
- Account access, verification or identity checks
- Deposits, withdrawals or delayed payments
- Free spins that haven't credited, or bonus funds that seem wrong
- Wagering progress, bonus expiry or a locked promotion
- Closing an account or self-excluding from a specific operator
Every casino listed on southriverbrewing.ca publishes its own support channel — usually live chat or email — on its site, and that's the fastest route for anything tied to your personal account. If a free spins offer isn't behaving as advertised, the operator's terms and conditions page will normally explain the specific conditions (minimum deposit, eligible games, wagering multiple and expiry) that apply to that promotion.
Before you get in touch about a bonus query
Free spins offers are the main reason readers write in, so a quick check first often saves a round trip:
- Re-read the offer's headline conditions — minimum deposit, eligible games and expiry window are usually stated next to the promotion itself.
- Check whether the free spins are credited instantly or in batches over several days, which is common with larger packages.
- Confirm any winnings from free spins are subject to a wagering requirement before withdrawal — this is standard practice, not a fault.
- If something still doesn't match what's described on our pages, that's exactly the kind of discrepancy we want to know about.
For a broader look at how wagering requirements, expiry rules and game restrictions typically work, our Responsible Gambling page and our Terms and Conditions page cover the ground rules that apply across the sites we compare.
How we handle what you send us
We read every message that comes in, but we can't guarantee an individual reply to every one — particularly general feedback or corrections that don't need a personal response. Where a message points to an outdated bonus figure, a broken link or a factual error, we prioritise getting the page itself fixed over replying directly. If you've flagged something urgent involving your own account or money, please go to the casino's support team in parallel, since we have no ability to intervene in an operator's customer service process.
Who reviews the sites we cover
You can read more about how Online Casino researches and rates Canadian online casinos, including the criteria behind our editorial scores, on our About Us page. That's also the place to go if your question is less about a specific offer and more about how the site itself is run.
A note on commercial relationships
Online Casino may earn a commission when readers sign up with a casino through links on this site. This doesn't affect how we rank operators or respond to feedback — a message pointing out an error gets fixed whether or not that casino is a commercial partner.